Terms and Conditions for Sale of Goods

PRICING POLICY
All prices are shown in EURO or US Dollars.
All prices include Danish VAT of 25% on orders to Europe.
Prices do not include delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense.

PAYMENT
We accept payment by Stripe Payment Service.
The amount for your order will be charged when you place the order.

ORDER CONFIRMATION
You will receive an order confirmation by e-mail shortly after placing your order.
On rare occasions an item can be out of stock. Then you will be informed by e-mail.

SHIPPING AND HANDLING
We ship orders in batches. Shipping dates for batches for a specific item can be found on the specific product item page.

When your order has been shipped, you can expect it to arrive within 2-4 working days.
Regardless of volume, we charge a fixed shipping fee per item to cover postal fees.

Orders are not shipped on weekends and holidays.

Some delays can occur during busy periods and public holidays.

KUBO Robotics ApS can not be held liable for any delays with the shipping company or local customs.

RETURN & EXCHANGE
KUBO Robotics ApS gladly accepts returns and offers you 14 days of return from the date on your receipt.

Please fill out the enclosed return form and enclose it in the shipment.

Send the package to:
KUBO Robotics ApS
Niels Bohrs Allé 185
5220 Odense SØ
Denmark

Goods must be returned unused and in same condition as when received with tags attached.

Return of goods is at own expense.

Once we have received the goods and accepted the return, we will transfer the amount to your account.

We will refund your amount to the credit card on which goods were purchased. This is to prevent illegal use of stolen credit cards.

COMPLAINTS
Consumer complaints can be directed to the EU Online Dispute Resolution (ODR). Follow this link for more instructions: http://ec.europa.eu/consumers/odr/

ITEM AVAILABILITY
Although we aim that the website is accurate in all respects, we can not guarantee that all available products at KUBO Robotics ApS shop is in stock when your order is processed.

In case of lack of storage or misleading information that affects your order, we will contact you shortly via e-mail and give you the opportunity to revise or cancel your order.

PRE-ORDERS
When placing a pre-order on our webshop, we will charge the amount for your order when we proceed your order. Orders will not be dispatched before full payment is received.

Your order will be dispatched as soon we receive the item from our supplier.

We aim to keep the expected delivery stated in the item description but delays on the production can occur.

GUARANTEE
All products are covered by the Danish Sale of Goods, giving you 24 months to complain about an item.

This does not include defects caused by improper use, faulty maintenance or general wear.

In case of a complaint or a missing delivery, please contact kubo-robot.com/warranty including your order number, images of the claim and a description.

PRIVACY POLICY
All personal information is stored in connection with use of the website and webshop will be treated with utmost care.
The information we store will not be sold or used for any purpose other than to make sure you get the best possible service.

For security reasons, no payment information is kept in our database.